ISSA is an all-industry agreement which establishes a minimum set of service standards that individual wholesalers will provide to individual retailers of newspapers and magazines.
The complaints procedure, which is intended to address serious or persistent breaches in these standards, will be a key measurement in identifying retail satisfaction in each wholesale area.
The Agreement will be reviewed and agreed annually by the industry associations listed below and is the ultimate responsibility of the Joint Industry Group (JIG).
Who belongs to the ISSA Agreement?
ISSA has the full support of the following industry associations:
The ISSA standards cover:
Click on the following link to download a copy of ISSA - Issue 7.
To make a complaint you need to contact the ISSA administrator.
